Navigating the Uncharted

During my time at work, I was once assigned the task of visualizing the return on investment (ROI) in human resource development (HRD) as part of the performance evaluation for engineer and manager training. At the beginning, I sought the guidance of two experts in the related fields, adhering to the primary rule of seeking help from experts in times of trouble. However, both experts equally informed me, "There are no established, precise ROI measures that quantify the gains a company achieves from its investment in training." Nevertheless, one of the experts kindly provided a valuable clue, stating, "Many subjective data points can lead to approximate (rough) objective data." Taking their advice and comments into consideration, I proceeded to design an interview process, questionnaire, and success story survey for ex-trainees, and successfully implemented them. When it came to the success story survey, I firmly believed in my tentative theory: that numerous micro-stories (individual successes of ex-trainees) collectively form a macro story, which can visualize the overall impact of engineer and manager training. This memory holds a nostalgic place in my heart.

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